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Highlights from the NG Customer Experience Summit
Empathica sponsored the Next Generation Customer Experience Summit that took place recently in Miami. Senior executives from different industries who are responsible for customer experience management...
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The challenge of silos in delivering Consistent Customer Experiences
Various channels between consumers and brands have built their own silos and focus on different types of interfaces. This Empathica whitepaper, entitled “What is the Opportunity for “SoLoMo” (Social....
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How to unlock the power of smartphones with today’s SoLoMo consumer
Self-service solutions that support in-store operations, including product searches and on-site ordering; streamlined self-checkout, and post-experience communications to stay connected with shoppers...
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How to drive Local Action through Social Media Advocacy
Brands today have an opportunity to change the way they approach how they market to and engage with their customers — provided they are adequately prepared to do so! According to a Neilson Global...
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How can Customer Experience Management transform your business?
With the advent of social media and the rise of mobile smartphone technology, consumers are in the driver’s seat, posting their customer experiences in permanent, online forums and providing instant...
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Do you know what your customers are truly saying about you?
Social media is both good and bad news for brands — on one hand customers can quickly spread their good words about you, on the other hand they can air their negative opinions within seconds. In...
View ArticleWhat are some trends in Customer Feedback and how is this changing Customer...
Listen to Dr. Gary Edwards, Chief Customer Officer, reveal some trends in customer feedback and how these trends are changing Customer Experience Management. In this video Gary explains: How...
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